I wasn't going to blog about this again because, really, you all don't care. But I'm pretty worked up and find this to be an appropriate outlet in a way that yelling at my children isn't.
I didn't tell you that I finally talked to someone helpful and nice. We communicated, he took care of the problem. He told me that my final bill would be "$82 and some change." I verified at least THREE times that this replaces the old $197 charge. This $82 would be all that I owe period. Yes, yes, yes. So no more $197? No cancellations fee? Yes. Yes. Are you sure? Yes. I should get my bill in 10-14 days (ish). When I hung up the phone, I was hopefully skeptical. I even told Roy, we'll see what comes in 10-14 days. Here's what came: NOTHING.
I did receive notice in my ebills that I had a Qwest bill of $411 due. However, since I had cancelled my service, the Qwest site would no longer allow me to access my bill. I waited 4 days to give them a chance to send a paper bill before calling to request a statement be mailed to me.
Today we get the mail. Still no Qwest bill buuuuuuuuutttt..... A STATEMENT FROM A COLLECTION AGENCY!!!!
I HATE THIS STUPID COMPANY!!!!! Apparently no one knows what is going on at this place. As my DH would say, they couldn't find their b*tt with both hands! I have yet to call Qwest, but you can bet I will. Not that I really expect it to do any good. I'll either get someone who can't/won't help me or someone who will 'help me' but really do nothing.
P.S. I love being married to a lawyer.
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2 comments:
I'm so sorry. That really and truly sucks.
You can always call and yell at me instead of your kids. I don't mind. Plus I could probably find something to commisserate about, thus making you feel better because we all know that misery LOVES company, right?
How do you get stuck with all the crap? I just don't get it.
Yes, being married to a lawyer is probably awesome.......AWESOME! (although I love my aspiring accountant)
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